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In response to the COVID-19 pandemic, EmergeOrtho is doing our part statewide to provide exceptional orthopedic care. We are working to follow the United States Centers for Disease Control (CDC) recommendations and the North Carolina Department of Health and Human Services (NCDHHS) task force recommendations for the safety of patients, doctors, staff, and community. Our physicians are taking steps to continue our commitment to patient-centered care by expanding our Telemedicine services across the state.

"The COVID-19 pandemic has pushed the 'fast-forward' button on the wholesale embracing of Telemedicine by insurance carriers," says EmergeOrtho-medical director, Dr. William Silver. "It's a great opportunity to keep our patients, our staff, and our providers 'socially distanced' and help slow the spread of the virus."

How Telemedicine Works At EmergeOrtho

Prior to COVID-19, EmergeOrtho has researched and found success with virtual office (Telemedicine) visits through our joint replacement consultations for commuting patients.

In addition to joint replacement consultations, there are other types of subspecialty orthopedic Telemedicine services that can be conducted virtually, which include:

In order to provide Telemedicine services, you will need to use one of the following to effectively communicate with your orthopedic doctor or provider:

It is also important to make sure you have a decent-to-strong internet connection that is compatible with either Chrome or Safari Browser.


EmergeOrtho is using to conduct Telemedicine visits. is a secure virtual platform available for patients to use safely from home. Learn more about how to ensure your microphone and camera are enabled for

iPhone Instructions

Android Instructions

Checking In as a Patient on

How to check in for your video visit


If you have not used Duo on your device before, follow these instructions:

To Install Duo on your phone:

  • Go to the google Play Store
  • Search for "google Duo"
  • Click "Install" then "Open" once it is loaded
  • Once Duo opens, answer the following questions:
    • Agree to privacy
    • Give access to microphone
    • Allow access to contacts, or not, whichever is your preference
    • Allow to make calls
    • Set up with phone number (this will send you a text message to verify your phone number)
      • Click "Agree"
      • Type the verification code sent to your phone via text


If you have not used FaceTime on your device before, follow these instructions:

  • Open the FaceTime app
  • Sign in with your Apple ID
    • FaceTime is automatically linked to your phone number for iPhone users

Schedule Your Telemedicine Appointment

Thankfully, many musculoskeletal issues can be addressed through Telemedicine. If you are curious about whether your orthopedic injury or condition can be evaluated with a virtual visit or a virtual Physical Therapy session, start the scheduling process now.

Whether you need an in-office appointment or a Telemedicine appointment, EmergeOrtho is dedicated to providing evidence-based, personalized orthopedic care. Our ultimate goal is to help you Emerge Stronger. Healthier. Better.


What Issues Cannot be Addressed Using Telemedicine?

Although our physicians can address numerous orthopedic injuries and conditions virtually, there are a few types of visits that cannot be performed via a Telemedicine appointment, which include:

  • Viscosupplementation injections
  • Trigger-point Injections
  • Cortisone injections
  • Pre-op consultations
  • In-office procedures
  • Cast changes
  • Fracture care
  • Perform diagnostic imaging and x-rays

Please contact an EmergeOrtho team member to determine if a Telemedicine appointment is right for you.

What about Patient Privacy Guidelines?

While many regulatory barriers that existed prior to coronavirus have been temporarily paused, making Telemedicine more accessible to providers and patients, privacy is still strictly enforced. While HIPAA compliance allows for use of Telemedicine on smart devices, it prohibits the use of "public-facing" platforms (Facebook Live, Twitch, TikTok, etc.).

EmergeOrtho has selected a Telemedicine partner where data is encrypted, your sessions are anonymous, and none of your information is stored. Our vendor adheres to HIPAA, PIPEDA, and GDPR data privacy requirements.

As always, our EmergeOrtho doctors and staff are committed to your privacy, ensuring that your information is safely protected.

Will My Telemedicine Visit Be Covered by Insurance?

In light of the current health guidelines intended to reduce the spread of COVID-19, many insurance carriers are reimbursing Telemedicine visits. It is always wise to contact your insurance provider prior to scheduling medical services (including Telemedicine appointments) to confirm coverage. Medicare patients should click here to learn their state's regulations regarding Telemedicine services coverage.

What if I Need Emergency Orthopedic Care?

Many of our orthopedic locations have facilities that remain open during this time to address orthopedic injuries and conditions that cannot be treated via Telemedicine such as sprains, strains, fractures, and infections. During this time, we continue to strive to meet the CDC recommendations for screenings, decontamination, and other health and safety precautions to minimize the risk of spreading the coronavirus.

"Being able to access your Orthopedic Urgent Care on a Saturday was a God-send. It was wonderful to avoid an ER. Thank you all so much for being open on Saturdays and after hours, Monday through Friday."

Contact Us800.359.3053

"Being able to access your Orthopedic Urgent Care on a Saturday was a God-send. It was wonderful to avoid an ER. Thank you all so much for being open on Saturdays and after hours, Monday through Friday."

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